Confirm what is available
For LC, make a row for each installed module and record its model. For GC, identify the base system and the inlet and detector configuration from reliable records. Do not open covers or disconnect lines to find information for an enquiry.
Describe the configuration
Use the equipment categories to list the included modules and accessories. Module models; detector types; system grouping; workstation. Keep photographs matched to the equipment list and mark retained or shared items. Include the exact model rather than relying on the system family name.
Share the known condition
Describe the most recent use, known faults, missing parts and available records. Say “unknown” when that is the accurate answer. Do not restart or dismantle equipment just to make the enquiry. Avoid including research, patient or other confidential data in photographs and documents.
Agree the commercial scope
An initial enquiry starts a discussion. If a purchase is proposed, confirm the included items, price, payment timing, preparation, packing and collection responsibilities in writing. Do not assume a preliminary discussion commits either party to a transaction.
Coordinate the handover
Record the computer, software name and version if known. Do not include passwords or licence keys in the enquiry. Software rights, service arrangements and compatibility need their own review before any transfer is agreed.
Questions before you start
Can I enquire without a complete service file?
Yes. Send the model, location and what you know about condition. State which records are available and which details remain unknown.
What if the instrument is still in use?
Include the expected release window and any dependency on replacement equipment. A discussion can begin before a collection date is agreed.
Can I send photographs and a spreadsheet?
Use the enquiry form for the initial details. Email photographs or an existing spreadsheet to the address on the contact page, with your enquiry reference. Remove unrelated or confidential information first.
Is collection or payment automatic?
No. Purchase suitability, terms, preparation and collection arrangements must be agreed for the specific equipment and location.